RETURNS & EXCHANGES
We want you to be completely happy with your new purchase. If you don’t love it, send it back!
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued!
Alo Yoga is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.
We currently do not generate return labels for international shipments, customers will be responsible for return shipments & cost.
EXCHANGES & PRICE MATCHING
We do not offer exchanges or price-matching at this time. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items.
HOW TO RETURN, PROCESSING & REFUNDS
Get Your Return Ready
It’s easy! The packing slip included in your shipment has a prepaid label attached. Just secure this to the outside of a package containing all items you wish to return and drop it off with FedEx.
Lost your return label or packing slip? Click here to generate a new one.
Please do not combine multiple returns into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. We strongly advise packaging that can contain all the items you wish to return. Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact a customer support agent at [email protected]ndipityyer.com.
Processing & Refunds
Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once a refund has been issued!
We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
If you paid with a gift card, please see below.
FINAL SALE ITEMS
All bodysuits, underwear, yoga mats & blocks, or items marked “Final Sale” are considered final sale and cannot be returned once purchased. serendipityyer.com does not accept returns for Yoga store purchases or third-party retailers.
GIFT CARD REFUNDS
Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment.
RETURNS MADE IN-STORE
We will accept in-store returns or exchanges purchased from one of our locations or serendipityyer.com within 30 days for a full refund to original payment or store credit. To be eligible for return or exchange, all items must be unworn, unwashed, unaltered or unused merchandise and in saleable condition with tags attached. To receive a full refund, store credit or exchange you must have the original receipt, packing slip or exchange receipt from your order. Yoga stores do not accept returns or exchanges from third-party retailers. Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. All bodysuits, underwear, yoga mats & blocks, or items marked “Final Sale” are considered final sale and cannot be returned once purchased. serendipityyer.com does not accept returns for Yoga store purchases or third-party retailers. Items purchased in a store cannot be returned online.
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